Terms & Conditions


1) All prices stated are in Ringgit Malaysia (RM) and is fixed in price unless stated.

2) ONETREE will ensure that goods are of good quality and safely packed before delivery. However, ONETREE will not be responsible for any lost mails or damages caused during delivery.

3) All products are handmade and we cannot guarantee 100% perfection.

4) ONETREE will proceed with design of layout with a minimum retainer of RM300.00. Orders will only be processed once a 80% deposit is made of the final amount. In the event of cancellation by CLIENT, the retainer and deposit paid is non-refundable. It shall be liquidated damages to ONETREE in the event of a breach of terms & conditions by CLIENT. The CLIENT shall also be responsible for payment for any ONETREE materials charges incurred up to time of cancellation.

5) There will be NO exchange or refund of goods or materials. However, any major defects in our products should be returned within 3 days.

6) ONETREE has made every effort to display as accurately as possible the colors of our products that appear on our site or monitor. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

7) Colors of final products may differ at 8-10% as all printing is digital print, unless hot stamping or offset print.

8 ) All items and materials listed are subject to stock availability.

9) We do not provide samples for hot stamping and embossing/debossing as there are additional production process required. The final effect of hot stamping and embossing/debossing will not be guaranteed when using different types of material other then current samples shown.

10) ONETREE reserves the copyright of all designs and artwork produced. No part of any design or artwork in part or whole may be reproduced in any manner without our permission. We will not release any digital artwork higher then 100 dpi.

11) A maximum of 3 revisions on the design or content of the invitation card are allowed. Any subsequent revision or changes in design or content may be chargeable at RM50.00 per revision.

12) ONETREE will not be liable for any copyright violation for use of images or contents in our designs. The CLIENT has to ensure that all images and contents provided to ONETREE are free from any copyright violation. ONETREE will only use images or contents that are copyright free or that has been given explicit permission by the original author for use.

13) The CLIENT has to provide ONETREE with digital texts using word processor software (eg. MS Words) for all text in all languages needed for the invite.

14) All items that needs to be couriered to The CLIENT has to be borne by The CLIENT.

15) Balance is payable in full when products or goods are delivered.

By engaging ONETREE services, you have read, understood and agree to the terms above.